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Edit Billing Information

Overview

Billing is at the organization level. Each organization has its own account, plan, and billing method. All projects in an organization share the same billing settings.

Pricing Information for Cloud Manager Features

Cloud Manager pricing is described at https://www.mongodb.com/cloud/cloud-manager.

Monthly Billing

Your credit card is charged monthly.

Cloud Manager Standard

For Cloud Manager Standard, Cloud Manager monthly charges are based on Server Hours and Backup Costs.

Cloud Manager Premium

For Cloud Manager Premium, Cloud Manager monthly charges are based on Backup Costs.

Server Hours (Cloud Manager Standard)

The following charges are for Cloud Manager Standard only.

The monthly charges include a charge for each billable server. A server is billable if it is running a mongod process and is a data bearing node. Servers that act solely as config servers, arbiters and mongos routers are not billable.

The monthly rate is as specified on https://www.mongodb.com/cloud/cloud-manager. The monthly rate for each server is annualized and then divided by 365 * 24 to calculate an an Hourly Server Rate for each server. We sample your account once per hour to determine the number of servers running.

Backup Costs

Backup costs are affected by both the size of your backed-up snapshots and on your settings for snapshot frequency and retention.

Size

Monthly backup costs are based on the size per-gigabyte of your most recent snapshot.

The cost per GB per month for backup pricing is as specified on https://www.mongodb.com/cloud/cloud-manager. The monthly rate is annualized and then divided by 365 to arrive at a Daily Backup Rate per GB. The first 1 GB per replica set is free.

The size of the snapshot is roughly equivalent to the size of all documents and all indexes for all the databases backed up. To retrieve the size in gigabyte of the documents and indexes for a given database, you can issue the db.stats() method and sum the dataSize and indexSize fields.

db.stats(1024*1024*1024).dataSize + db.stats(1024*1024*1024).indexSize

Snapshot Frequency and Retention

The rate is based on your having 28 snapshots at steady state:

  • The six-hour snapshots are kept for two days;
  • The daily snapshots for one week,
  • The weekly snapshots for one month,
  • The monthly for one year.

Adding that up, you get 8 + 5 + 3 + 12 = 28 snapshots. We adjust the backup rate each day based on the following formula:

backupRatePerMonth = $1.25 + snapshotAtSteadyState/28 * $1.25

Lowering the Monthly Rate

Frequency and Retention Settings

Lowering snapshot frequency or retaining fewer snapshots lowers the cost per gigabyte. Retaining an increased number of snapshots or increasing the snapshot retention increases the cost per gigabyte.

To change a backed-up deployment’s schedule, click Backup, then the ellipsis icon for the backup, then Edit Snapshot Schedule. Administrators can change frequency and retention through the snapshotSchedule resource in the API. Lowering snapshot frequency increases how long it takes to build a point-in-time restore.

Excluding Databases or Collections

To reduce the size of your snapshots, you can exclude non-mission critical databases and collections from your backup. From the Backup Dashboard, click on the gear icon, select Edit Excluded Namespaces and enter the namespaces that you wish to exclude.

View Your Plan Type

Cloud Manager displays your plan at the top left the Cloud Manager page. For more information on each plan, see https://www.mongodb.com/cloud/cloud-manager. For monitoring metrics for each plan, see Monitoring Metrics Per Cloud Manager Plan.

View Your Current Costs

  1. Select your organization in the Context dropdown.
  2. Click Settings, then Billing Overview.
  3. Your current costs are displayed in the Billing and Usage Summary section.

Edit Payment Method and Billing Address

To edit billing information, including billing address, card number and VAT number (if applicable), do the following:

  1. Select your organization in the Context dropdown.

  2. Click Settings, then Billing Overview.

  3. In the Payment Methods section, click Edit.

  4. Enter/edit the information as needed and click Submit.

    Changing the billing address does not affect the separate Invoice address, if set. If you set an Invoice Address, you have the option to use this address for the Billing Address.

Note

Cloud Manager charges VAT if either:

  • Your billing address is in Ireland, or
  • Your billing address is in another EU country and you have not provided a valid VAT ID.

Edit Invoice Address

You can set an optional invoice address that is different from your billing address.

  1. Select your organization in the Context dropdown.
  2. Click Settings, then Billing Overview.
  3. In the Billing Profile section, click Edit.
  4. Enter the Invoice address and click Submit.

Edit Billing Email Address

To edit the billing email address:

  1. Select your organization in the Context dropdown.
  2. Click Settings, then Billing Overview.
  3. In the Billing Profile section, click Edit.
  4. Enter the Billing Email Address and click Submit.

View or Download Your Past Charges

For your organization, click Settings, then Payment History.

  • To view charges and payments for a specific invoice, click the link for the invoice shown in the Invoice Date column.
  • To download charges and payments for a specific invoice, click one of the invoice format buttons in the Download As column.

Retry a Failed Payment

If you receive notification of a failed payment, first check that your credit card is up-to-date. To do so, click Settings for your organization, then Billing Overview and review the information in the Payment Method section.

Once you verify your credit card, retry the payment:

  1. Click Settings, then Payment History.
  2. On the line for the failed payment, click Retry.