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Edit Billing Information

Overview

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Billing is at the organization level. Previously, billing was at the project/group level.

Each organization has its own account, plan, and billing method. All projects in an organization share the same billing settings.

View Pricing Information for Cloud Manager Features

Cloud Manager pricing is described at https://www.mongodb.com/cloud/cloud-manager.

View Your Plan Type

Cloud Manager displays your plan at the top left the Cloud Manager page. For more information on each plan, see https://www.mongodb.com/cloud/cloud-manager. For monitoring metrics for each plan, see Monitoring Metrics Per Cloud Manager Plan.

View Pricing Information for Your Account

  1. Select your organization in the Context dropdown.
  2. Click Settings, then Billing Overview.
  1. Click Understanding Your Bill.

View Your Current Costs

  1. Select your organization in the Context dropdown.
  2. Click Settings, then Billing Overview.
  3. Your current costs are displayed in the Billing and Usage Summary section.

Edit Payment Method and Billing Address

To edit billing information, including billing address, card number and VAT number (if applicable), do the following:

  1. Select your organization in the Context dropdown.

  2. Click Settings, then Billing Overview.

  3. In the Payment Methods section, click Edit.

  4. Enter/edit the information as needed and click Submit.

    Changing the billing address does not affect the separate Invoice address, if set. If you set an Invoice Address, you have the option to use this address for the Billing Address.

Note

Cloud Manager charges VAT if either:

  • Your billing address is in Ireland, or
  • Your billing address is in another EU country and you have not provided a valid VAT ID.

Edit Invoice Address

You can set an optional invoice address that is different from your billing address.

  1. Select your organization in the Context dropdown.
  2. Click Settings, then Billing Overview.
  3. In the Billing Profile section, click Edit.
  4. Enter the Invoice address and click Submit.

Edit Billing Email Address

To edit the billing email address:

  1. Select your organization in the Context dropdown.
  2. Click Settings, then Billing Overview.
  3. In the Billing Profile section, click Edit.
  4. Enter the Billing Email Address and click Submit.

View Your Past Charges

To view past charges for your organization, for your organization, sclick Settings, then Payment History. Click a date to view charges and payments for that period.

Retry a Failed Payment

If you receive notification of a failed payment, first check that your credit card is up-to-date. To do so, click Settings for your organization, then Billing Overview and review the information in the Payment Method section.

Once you verify your credit card, retry the payment:

  1. Click Settings, then Payment History.
  2. On the line for the failed payment, click Retry.

Backup Costs

Backup costs are affected by the size of your backed-up snapshots and on your settings for snapshot frequency and retention.

Snapshot Size

The per-gigabyte charge for Backup is applied to the size of your most recent snapshot. A snapshot is roughly equivalent to the size of all documents and all indexes for all the databases backed up.

To retrieve the size of the documents and indexes in a given database, issue the dbStats command and sum the dataSize and indexSize fields. In the following example output of a dbStats command that was issued to return gigabytes, the size of the database’s documents and indexes is roughly 79.07GB, as found by adding the dataSize and indexSize fields:

{
    "db" : "mmsdbconfig",
    "collections" : 88,
    "objects" : 115153078,
    "avgObjSize" : 551.9170146368124,
    "dataSize" : 59.1901531778276,
    "storageSize" : 64.05994385480881,
    "numExtents" : 553,
    "indexes" : 235,
    "indexSize" : 19.876188188791275,
    "fileSize" : 89.89453125,
    "nsSizeMB" : 16,
    "extentFreeList" : {
        "num" : 19,
        "totalSize" : 0
    },
    "dataFileVersion" : {
        "major" : 4,
        "minor" : 22
    },
    "ok" : 1
}

Frequency and Retention Settings

The cost per gigabyte on the Cloud Manager Understanding Your Bill page assumes an installation that uses the default settings for snapshot frequency and retention. Lowering snapshot frequency or retaining fewer snapshots lowers the rate. Retaining an increased number of snapshots increases the rate.

To view your rate, click the Usage Details link on the Billing/Subscriptions page.

To change a backed-up deployment’s schedule, click Backup, then the ellipsis icon for the backup, then Edit Snapshot Schedule. Administrators can change frequency and retention through the snapshotSchedule resource in the API. Lowering snapshot frequency increases how long it takes to build a point-in-time restore.