Navigation

Process Payment for Cloud Manager

Cloud Manager bills customers at the organization level. Each organization has its own account, plan, and billing method. All projects in an organization share the same billing settings.

Pricing and Billing

Visit the MongoDB Cloud Manager web site to learn current pricing.

Cloud Manager charges your credit card once each month.

Level Monthly Charge Basis
Cloud Manager Standard Server Hours and Backup Pricing
Cloud Manager Premium Backup Pricing

Note

Cloud Manager charges self-serve customers mid-month if they exceeded their Monthly pending invoice threshold. After successful payment, this threshold increases.

Server Pricing

These charges apply to Cloud Manager Standard.

The monthly charges include a charge per billable host. Cloud Manager charges for a host if it runs a mongod process and bears data. Cloud Manager doesn’t charges for config servers, arbiters and mongos routers.

Cloud Manager annualizes the monthly rate per host then divides by 365 * 24 to calculate an Hourly Server Rate per host. Cloud Manager samples your account once every hour to determine the count of running hosts.

Backup Pricing

The following settings affect backup pricing:

  • Snapshots size
  • Snapshot frequency and retention

Size

Monthly backup costs are based on the size per-gigabyte of your most recent snapshot.

The cost per GB per month for backup pricing is as specified on MongoDB Cloud Manager web site. The monthly rate is annualized and then divided by 365 to arrive at a Daily Backup Rate per GB. The first 1 GB per replica set is free.

The size of the snapshot is roughly equivalent to the size of all documents and all indexes for all the databases backed up. To retrieve the size in gigabyte of the documents and indexes for a given database, you can issue the db.stats() method and sum the dataSize and indexSize fields.

db.stats(1024*1024*1024).dataSize + db.stats(1024*1024*1024).indexSize

Snapshot Frequency and Retention

Cloud Manager bases this rate on taking 28 snapshots at steady state:

  • Six-hour snapshots are kept for two days
  • Daily snapshots for one week
  • Weekly snapshots for one month
  • Monthly for one year

This creates a total 31 snapshots (8 + 7 + 4 + 12). Cloud Manager adjusts the backup rate each day based on the following formula:

backupRatePerMonth = $1.25 + ((snapshotAtSteadyState / 31) * $1.25)

Lowering the Monthly Rate

Frequency and Retention Settings

Lowering snapshot frequency or retaining fewer snapshots lowers the cost per gigabyte. Retaining an increased number of snapshots or increasing the snapshot retention increases the cost per gigabyte.

To change a backed-up deployment’s schedule, see Edit Snapshot Schedule and Retention Policy

Administrators can change snapshot frequency and retention through the snapshotSchedule resource in the API. Lowering snapshot frequency increases how long it takes to build a point-in-time restore.

Excluding Databases or Collections

To reduce the size of your snapshots, you can exclude non-mission critical databases and collections from your backup.

To learn how to exclude databases or collections, see Edit the Namespaces Filter.

View Your Plan Type

Cloud Manager displays your plan at the top left the Cloud Manager page.

See also

Your Billing Profile

View and Edit Your Billing Profile

To view and edit your billing profile:

1
2

Click Edit in the Payment Method card.

3

Update your Invoice Address details as needed.

Field Necessity Action
Billing Email Address Required Type the email address to which Cloud Manager should send billing alerts.
Country Required Select the country for your billing address. You can also start typing the name of the country and then select it from the filtered list of countries.
Address Line 1 Required Type the mailing address for your billing address.
Address Line 2 Optional Type an additional line for the mailing address for your billing address.
City Required Type the name of the city for your billing address.
State/Province/Region Required

Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country:

  • If you select United States as your Country, this label changes to State. The field changes to a dropdown menu of U.S. states. You can also start typing the name of the state and then select it from the filtered list of states.
  • If you select Canada as your Country, this label changes to Province. The field changes to a dropdown menu of Canadian provinces. You can also start typing the name of the province and then select it from the filtered list of provinces.
  • If you select any other country as your Country, this label changes to State/Province/Region. The field changes to a text box. Type the name of your province, state, or region in this box.
ZIP or Postal Code Required Type the ZIP (U.S.) or Postal Code (other countries) for your billing address.
VAT Number Conditional

Cloud Manager displays the VAT ID field if you select a country other than the United States.

To learn more about VAT, see VAT ID.

If your country is a member of the EU, MongoDB Atlas charges VAT if:

  • You don’t enter a VAT ID Number.
  • You have an invalid VAT ID Number.
  • Your company’s billing or invoice address is in Ireland.
4

Accept or decline your changes.

  • To accept your changes, click Submit.
  • To decline your changes, click Cancel.

Payment Method

To pay for your Cloud Manager usage, you can pay with an accepted payment method.

Set Payment Method

MongoDB accepts the following payment methods through the Cloud Manager console:

To set your payment method:

1

Navigate to the Billing page.

  1. Click your desired organization from the office icon Organizations menu menu if you don’t see it displayed.

  2. Click Billing.

    The Overview tab should be selected and that page displayed. If it isn’t, click Overview.

Note

When you select an invoice, the sidebar shows a Billing option. You can click this link as well.

2

Click Edit in the Payment Method card.

3

Update your Billing Address details as needed.

Field Necessity Action
Country Required Select the country for your billing address. You can also start typing the name of the country and then select it from the filtered list of countries.
VAT ID Conditional

Cloud Manager displays the VAT ID field if you select a country other than the United States.

To learn more about VAT, see VAT ID.

If your country is a member of the EU, MongoDB Atlas charges VAT if:

  • You don’t enter a VAT ID Number.
  • You have an invalid VAT ID Number.
  • Your company’s billing or invoice address is in Ireland.
Address Line 1 Required Type the mailing address for your billing address.
Address Line 2 Optional Type an additional line for the mailing address for your billing address.
City Required Type the name of the city for your billing address.
State/Province/Region Required

Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country:

  • If you select United States as your Country, this label changes to State. The field changes to a dropdown menu of U.S. states. You can also start typing the name of the state and then select it from the filtered list of states.
  • If you select Canada as your Country, this label changes to Province. The field changes to a dropdown menu of Canadian provinces. You can also start typing the name of the province and then select it from the filtered list of provinces.
  • If you select any other country as your Country, this label changes to State/Province/Region. The field changes to a text box. Type the name of your province, state, or region in this box.
ZIP or Postal Code Required Type the ZIP (U.S.) or Postal Code (other countries) for your billing address.
4

Click Next.

5

Update your Payment Method details as needed.

  1. Click the radio button for Credit Card or Paypal.

    • If you selected Credit Card, type values for the following fields:

      Field Necessity Action
      Name on Card Required Type the name that appears on your credit card.
      Card Number Required Type the 16-digit number that appears on your credit card. American Express uses a 15-digit number.
      Expiration Date Required Type the expiration date for your credit card in the two-digit month and two-digit year format.
      CVC Required Type the three-digit number on the back of your credit card. American Express uses a 4-digit number found on the front of the credit card.
    • If you selected PayPal:

      1. Click Pay with PayPal.
      2. Complete the actions on the PayPal website.
  2. Type in a Promo Code if you have one.

Note

All projects within your organization share the same billing settings, including payment method.

6

Accept or decline your changes.

  • To accept your changes, click Submit.
  • To decline your changes, click Cancel.

Contact MongoDB for other payment methods

Through MongoDB Sales, you can pay using a:

  • Currency other than USD.
  • Method other than a credit card or PayPal.

Retry a Failed Payment

If you receive notification of a failed payment, verify that Cloud Manager has your current credit card information and retry the payment:

1

Navigate to the Billing page.

  1. Click your desired organization from the office icon Organizations menu menu if you don’t see it displayed.

  2. Click Billing.

    The Overview tab should be selected and that page displayed. If it isn’t, click Overview.

Note

When you select an invoice, the sidebar shows a Billing option. You can click this link as well.

2

Verify your Payment Method.

View the payment method displayed in the Payment Method card. If this method appears incorrect, click Edit in that card.

3

Click the Invoices tab.

Cloud Manager displays a list of your invoices.

4

Retry the payment.

  1. Locate the row with the failed payment.
  2. Click Retry.

Customers in the European Economic Area (EEA) may experience payment failures due to Strong Customer Authentication (SCA), a European regulatory requirement. To learn how to authenticate a credit card and comply with SCA, see Strong Customer Authentication (SCA).