Edit Group Billing Information


Each Cloud Manager group has its own account, plan, and billing method.

View Pricing Information for Cloud Manager Features

Cloud Manager pricing is described at

View Your Plan Type

Cloud Manager displays your plan next to your group name at the top left the Cloud Manager page. For more information on each plan, see For monitoring metrics for each plan, see Monitoring Metrics Per Cloud Manager Plan.

View Pricing Information for Your Account

  1. Click Settings, then Billing/Subscriptions.
  2. Click Understanding Your Bill.

View Your Current Costs

  1. Click Settings, then Billing/Subscriptions.

  2. Do the following to view account information:

    View Action
    Current costs Scroll to the Billing and Usage Summary section.
    Details about current costs, including the price charged per unit Click the Usage Details link.
    Estimate of your monthly bill Click Understanding Your Bill and scroll to the Monthly Estimates section.

Edit Payment Method and Billing Address

To edit billing information, including billing address, card number and VAT number (if applicable), do the following:

  1. Click Settings, then Billing/Subscriptions.

  2. In the Payment Methods section, click the pencil icon for your credit card.

  3. Edit information as needed and click Save Changes.

    Changing the billing address does not affect the separate company address, if set.

Edit Billing Email Address

To edit the billing email address:

  1. Click Settings, then Billing/Subscriptions.
  2. Click the pencil icon for the Billing Email Address.
  3. Enter the address and click Set.

Edit Invoice Address

You can set an optional invoice address that is different from your billing address.

  1. Click Settings, then Billing/Subscriptions.
  2. Click the pencil icon for the Invoice Address.
  3. Enter the address and click Set.

View Your Past Charges

To view past charges, click Settings, then Payment History. Click a date to view charges and payments for that period.

Retry a Failed Payment

If you receive notification of a failed payment, first check that your credit card is up-to-date. To do so, click Settings, then Billing/Subscriptions.

Once you verify your credit card, retry the payment:

  1. Click Settings, then Payment History.
  2. On the line for the failed payment, click Retry.

Backup Costs

Backup costs are affected by the size of your backed-up snapshots and on your settings for snapshot frequency and retention.

Snapshot Size

The per-gigabyte charge for Backup is applied to the size of your most recent snapshot. A snapshot is roughly equivalent to the size of all documents and all indexes for all the databases backed up.

To retrieve the size of the documents and indexes in a given database, issue the dbStats command and sum the dataSize and indexSize fields. In the following example output of a dbStats command that was issued to return gigabytes, the size of the database’s documents and indexes is roughly 79.07GB, as found by adding the dataSize and indexSize fields:

    "db" : "mmsdbconfig",
    "collections" : 88,
    "objects" : 115153078,
    "avgObjSize" : 551.9170146368124,
    "dataSize" : 59.1901531778276,
    "storageSize" : 64.05994385480881,
    "numExtents" : 553,
    "indexes" : 235,
    "indexSize" : 19.876188188791275,
    "fileSize" : 89.89453125,
    "nsSizeMB" : 16,
    "extentFreeList" : {
        "num" : 19,
        "totalSize" : 0
    "dataFileVersion" : {
        "major" : 4,
        "minor" : 22
    "ok" : 1

Frequency and Retention Settings

The cost per gigabyte on the Cloud Manager Understanding Your Bill <pricing-information> page assumes an installation that uses the default settings for snapshot frequency and retention. Lowering snapshot frequency or retaining fewer snapshots lowers the rate. Retaining an increased number of snapshots increases the rate.

To view your rate, click the Usage Details link on the Billing/Subscriptions page.

To change a backed-up deployment’s schedule, click Backup, then the ellipsis icon for the backup, then Edit Snapshot Schedule. Administrators can change frequency and retention through the snapshotSchedule resource in the API. Lowering snapshot frequency increases how long it takes to build a point-in-time restore.