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FAQ: Administration

This addresses how to administer Cloud Manager users, organizations, and projects.

Can I reset my password?

Yes, see Edit Personal Settings.

How do I add a user to my organization or project?

For instructions on adding users to your organization or project, see Cloud Manager Access.

Can I configure multiple Google Authenticator apps to use the same account?

Yes. By selecting the Can’t scan the barcode? option during the procedure to Configure Two-Factor Authentication. The option provides a common key that multiple Google Authenticator apps can use.

How do I close my Cloud Manager project?

A user with the Project Owner access for the projects can close a project.

You can delete a project from the project’s Settings page. For details, see Delete a Project.

The operation cannot be undone.

How do I subscribe to the Cloud Manager Status page?

Subscribe to http://status.cloud.mongodb.com/rss to receive Cloud Manager status updates.

As an existing Cloud Manager account holder, how do I create a new MongoDB Atlas organization?

In Cloud Manager:

  1. Click on your user name in the upper-right hand corner.
  2. Select Organizations.
  3. Click New Organization.

See also

Organizations and Projects