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Reopen a Locked Account

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  • Overview
  • Reopen an Account

Cloud Manager will lock a organization's account if the associated credit card expires.

If you have received a message that your account is locked for failure to pay, please update your credit card information.

1
  1. Click your desired organization from the Organizations menu menu if you don't see it displayed.

  2. Click Billing.

    The Overview tab should be selected and that page displayed. If it isn't, click Overview.

Note

When you select an invoice, the sidebar shows a Billing option. You can click this link as well.

2
3
Field
Necessity
Action
Country
Required
Select the country for your billing address. You can also start typing the name of the country and then select it from the filtered list of countries.
VAT ID
Conditional

Cloud Manager displays the VAT ID field if you select a country other than the United States.

To learn more about VAT, see VAT ID.

If your country is a member of the EU, MongoDB Atlas charges VAT if:

  • You don't enter a VAT ID Number.

  • You have an invalid VAT ID Number.

  • Your company's billing or invoice address is in Ireland.

Address Line 1
Required
Type the mailing address for your billing address.
Address Line 2
Optional
Type an additional line for the mailing address for your billing address.
City
Required
Type the name of the city for your billing address.
State/Province/Region
Required

Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country:

  • If you select United States as your Country, this label changes to State. The field changes to a dropdown menu of U.S. states. You can also start typing the name of the state and then select it from the filtered list of states.

  • If you select Canada as your Country, this label changes to Province. The field changes to a dropdown menu of Canadian provinces. You can also start typing the name of the province and then select it from the filtered list of provinces.

  • If you select any other country as your Country, this label changes to State/Province/Region. The field changes to a text box. Type the name of your province, state, or region in this box.

ZIP or Postal Code
Required
Type the ZIP (U.S.) or Postal Code (other countries) for your billing address.
4
5
  1. Click the radio button for Credit Card or Paypal.

    • If you selected Credit Card, type values for the following fields:

      Field
      Necessity
      Action
      Name on Card
      Required
      Type the name that appears on your credit card.
      Card Number
      Required
      Type the 16-digit number that appears on your credit card. American Express uses a 15-digit number.
      Expiration Date
      Required
      Type the expiration date for your credit card in the two-digit month and two-digit year format.

      CVC

      Required
      Type the three-digit number on the back of your credit card. American Express uses a 4-digit number found on the front of the credit card.
    • If you selected PayPal:

      1. Click Pay with PayPal.

      2. Complete the actions on the PayPal website.

Note

All projects within your organization share the same billing settings, including payment method.

6
  • To accept your changes, click Submit.

  • To decline your changes, click Cancel.

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